SEDOLL
Order Process
Ordering a sex doll from Sedoll is simple and transparent.
We keep you updated throughout the entire process so you always know the status of your order.
Here is the complete order process:
1. Select Product & Options
Browse our Product Catalog or Bestsellers to choose your preferred model.
- Same as Photo: Select an existing photo model with no additional modifications needed.
- Custom: Customize according to your preferences (face, body, skin tone, hair, makeup, etc.). Refer to our Custom Guide or contact customer service to confirm feasibility.
After selection, confirm all options (size, material, accessories, etc.) to ensure they meet your requirements. If you have any questions, check the FAQ or contact our online customer service at any time.
Go Silicone Sexdoll Option Guide ↗
2. Add to Cart & Payment
Add the item to your cart, review the order details, and proceed to checkout.
We support multiple secure payment methods.
Once payment is successful, you will receive an order confirmation email immediately.
Please carefully check the order information before payment.
If you need urgent changes after payment, contact us as soon as possible via Contact Us.
3. Order Processing & Production
After payment is completed, we usually process the order within 24 hours.
We will re-confirm all details (especially for Custom orders) and officially start production once everything is verified.
Regular production takes 1-2 weeks (including quality control).
For most regions, the normal total delivery time is 12-20 working days.
Delays may occur due to holidays, festivities, or unavoidable circumstances during manufacturing or shipping.
We will notify you in advance if this happens.
You can check production progress anytime via order status or customer service.
4. Factory Photos & Videos Confirmation
After production and quality inspection, we will send you real factory photos and videos (un-dressed and un-edited) for confirmation.
This is our core commitment: What you see is exactly what you will get.
Please carefully review the details and provide feedback promptly if any adjustments are needed.
We will only proceed to packaging and shipping after your final confirmation.
We recommend replying as soon as possible after receiving the materials to avoid any delay in shipping.
5. Packaging & Shipping Preparation
After receiving your final confirmation, our professional packaging team will perform reinforced packaging (shock-proof, moisture-proof, and privacy-protected) to ensure safe and discreet transportation.
Shipping will be arranged immediately once packaging is completed.
Worldwide Shipping
We provide safe, fast, and discreet shipping services for Sedoll customers worldwide. All orders are shipped from professional warehouses with the highest level of privacy protection.
Shipping Options & Features
- Free Standard Shipping: All orders enjoy free standard shipping.
- Real-time Tracking: Tracking link will be sent via email immediately after dispatch.
- Discreet Packaging: Plain packaging with no brand logos, product images, or sensitive words.
Delivery Time
| Destination | Delivery Time |
|---|---|
| US Stock | 2-5 business days |
| EU Stock | 3-5 business days |
| United States / Canada | 7-15 business days |
| Europe | 8-20 business days |
| Australia / New Zealand | 10-20 business days |
| Asia | 5-12 business days |
| Other Regions | 12-25 business days |
Sedoll Promise
Safe Delivery · Privacy First · Hassle-free After-sales
Important Notes
- All Sedoll products are strictly quality-checked before shipping.
- We provide free replacement or refund for damage during transportation (photos required).
- If you have any shipping questions, please contact our customer service team. We will reply within 24 hours.
6. Tracking & Order Status
After shipment, we will send the tracking number via email. Our main shipping partners are FedEx / DHL / UPS (the optimal channel is automatically selected based on destination).
Track with SEDOLL Account
Log in to your personal SEDOLL account on sedoll.com to view tracking information in the order details. If an order includes multiple items, each may have separate delivery dates and tracking numbers.
Order status explanations in your account:
- Processing: Appears after payment. We confirm the doll details and start production.
- In Production: Your doll is being made by our professional factory workers.
- Shipped: Status changes to “Shipped” after the parcel is dispatched from China.
Track without SEDOLL Account
Simply use the tracking number we sent you to check the status on the carrier’s official website (mostly FedEx or DHL).
For further assistance, email us at [email protected] with your Order ID and email address.
Our service team will check the status for you.
Friendly Reminders
- We proactively update progress via email or customer service. You can also log into your account anytime to check status.
- For expedited service, special customization or any other assistance, feel free to Contact Customer Service or email [email protected].
- More information: After-Sales Service Policy | Size & Material Guide | Customer Reviews